Privacy Policy

When you shop with us we collect the details needed to process your order: your name, phone number, delivery address, email, and order contents. If you contact us, we keep your messages so we can help. We also collect basic usage data through cookies to keep the store working and to improve it.

We use your information to process and deliver your orders, provide customer support, prevent fraud, and — only if you opt in — send you updates and offers. You can unsubscribe from marketing at any time.

Online card payments are processed securely by our payment provider (Paymob). We do not store full card numbers on our servers. For cash-on-delivery orders, the details required for delivery are shared with our courier.

We share your details only with the partners needed to fulfil your order — such as our delivery couriers and payment provider — and with service providers that help us run the store. We do not sell your personal information.

We use cookies that are necessary for the cart and checkout to function. With your consent where required, we may also use analytics and advertising tools (for example the Meta Pixel) to understand how the store is used and to measure our marketing.

You can ask us to access, correct or delete the personal information we hold about you. To make a request, contact us using the details below and we'll respond as required by applicable law.

For any privacy question or request, reach out to us and we'll be happy to help.